Shipping & Delivery
At AMARVA AQUA, we are committed to delivering your orders as quickly as possible—we’re just as eager for you to enjoy your new jewelry as you are!
Once your package is collected by the shipping carrier, we will send you a shipping confirmation email with tracking details, so you can monitor your parcel's journey and stay updated on delivery progress.
Free Shipping: We are happy to offer free shipping for all our customers within Thailand.
Shipping costs for other destinations will be calculated after any discounts or coupons are applied.
Please note, AMARVA AQUA is not responsible for any packages that are lost, delayed, damaged, or stolen during transit. Additionally, we are not liable for costs associated with unclaimed or incorrectly addressed packages that are returned to the sender.
Frequently Asked Questions
How can I track my parcel?
After your order has been shipped, you will receive a shipping confirmation email with a tracking number. This number allows you to track the progress of your parcel and get real-time delivery updates.
How can I amend or cancel my order?
To make changes or cancel your order, please contact us at hello@amarvajewellery.com within 12 hours of placing your order.
Please note: Approved cancellations will be refunded in the form of store credit. Cancellations and exchanges are not permitted during sale periods.
Where are your products shipped from?
We operate exclusively online, with all orders processed and fulfilled from our headquarters and warehouse located in Thailand.
Will I be charged customs fees, duties, or taxes?
Yes, depending on your country’s laws and regulations, there may be duties, taxes, or handling fees associated with your shipment. These charges are the customer's responsibility. AMARVA AQUA has no control over these fees and cannot provide an estimate as they vary by country.
Even with these fees, our direct-to-customer pricing ensures that our prices remain competitive, often lower than traditional retail prices.